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Common queries answered

Frequently asked Questions

We don’t like to keep our customers waiting. Our goal is to deliver all orders in 2 weeks counting from order payment.

We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at support@neonty.com and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! 🙂 

We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

Yes! We ship worldwide. All orders over $300 have free shipping.

Still need help?

Get in touch with us

or send us a message to support@neonty.com